1.Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from store.Killerbody.com has a guarantee of quality and will exactly match the description on the website.
We provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers.
2.How long does it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. We will tell u if we have reproduce plan recently or suggest u to get other version. In this case, The processing time will be 3-4 business days.
If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
3.What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken RC body shell.
1) .If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
2).If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact Killerbody immediately with your order number and a full description / pictures of the broken item issue. Killerbody will check for you.
3).If you encounter quality issues after usage, you can ask the replacement part from us but the freight should be paid by customer's side. The Merchant is not responsible for product damage caused by customers' wrong operation or the uncontrollable natural reasons .
In this case, please kindly provide us with proof as below:
Your order number
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after communicate with you.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee.